Communication between pilots and air traffic control are essential. To ensure clarity, they have strict rules for radio use. Pilots must identify themselves by their aircraft call sign. They clarify instructions by repeating them back to the controller. Transmissions must be brief and may not contain casual or superfluous information. There is even a glossary of specific terms and diction. To speak individual letters, pilots use a phonetic alphabet—the word “golf” for the letter “g”, for instance—so that there is absolutely no confusion about what letter or word is being spoken.[1]
Clarity for pilots keeps mistakes from being communicated, ensuring safe and reliable travel for millions. Clarity is equally essential to connection and understanding in all facets of life and work. Yet few leaders clearly communicate. The truth, “Think before you speak” has been replaced today by “Speak first and often.” Leaders unwisely pile on layers of past experience, relational history, cultural norms, jargon and even subterfuge to what they say and write. If your communication needs to move from opaque to clear, here are three important elements to review and adjust:
Clarity is concise. Clear communication begins by saying or writing only what is needed, no more. We all know “spin”, the long-winded chatter that, literally, goes in circles, trying to appeal to and appease the audience. Jargon and word-play keep communication from being transparent by extending rhetoric without adding substance. Avoid throw-away phrases like action item, vet the idea, monetize, bandwidth, paradigm shift, big picture, outside the box, sharpen your pencil, manage the optics, feet on the street, bench strength,and plug and play.
Refrain from filler sentences, thinking through your words and eliminating extras. Stories or antidotes must relate closely to the point of the communication, significantly adding to clarity of thought. Before you explain in depth, consider whether it is necessary. Being concise sometimes means saying nothing, or nothing more.
Clarity is direct. Clear communication is to an identified audience to accomplish a purpose. Not every audience is a fit for every message. Clear communication is a rifle-shot to the ear of the intended listener, versus a shower of generalizations to any and all. Direct communication focuses on facts. Only communicate what you know to be true, avoiding conjecture. Tell the truth. Call things what they really are. Clarity means the receiver heard and understood the message being delivered. A direct message results in a response or action. If the audience has no means or call to respond, have you been clear?
How you communicate is equally important. Think about pace and tone—are you talking too fast to be understood, or in a harsh voice that comes across mean or condescending? Remember that direct is not the same as brutal. Tone, body language, context—these account for the majority of what you communicate. A study by Mehrabain and Ferris in 1967 found 7% of our communication is words, while 38% is tone and 55% is body language.[2] The research also detailed that the meaning of words will change in the mind of the hearer if communicated, for instance, in a negative tone. For clarity, then, think specifically about your nonverbals.
Clarity is beneficial. Communication should be a positive and useful gift to the listener. For clarity, consider each statement or message in light of the question, “Is what I am about to say of benefit to the listener?” Even difficult statements are beneficial if they are intended to truly help the receiver, and are delivered with proper tone and context. Clarity as a benefit raises the value of the relationship between communicator and audience. Beneficial communication eliminates gossip, put downs, criticism, contempt, interruptions, defensiveness, sarcasm and passive aggression. Think of the clarity a leader brings to his speech and writing by taking all of these negative forms of communication out of his repertoire!
Clear communication is a skill you can develop over time. Plan what you want to say, even jotting down a few words you can refer to when talking. Record yourself talking and review for weaknesses. Have others review your writing. Pilots consider every communication in light of the “Four W’s”: Who you are contacting, who you are, where you are, and what you want. For leaders we might add a fifth “W”: What tone is best for this audience. Resolve as a leader to bring clarity to your daily communication, ultimately for the benefit of each audience.
A Christ-centered man looks for instruction in how to live, lead, interact and influence. The Bible contains practical instruction for life, family and business. But what about the prophecy in the Bible?
There’s nothing wrong with being likeable and agreeable as a leader—but to a point. Likeability is not universal. No matter how focused a leader is on building relationships, exhibiting empathy and listening well, he will not be universally liked.
The key facet of leadership development—that is, investing in others for the purpose of seeing them exhibit excellence through their own lives and leadership—is “baked in” to New Testament teaching.
What if there was a kind of cold call that was 100% successful? A call that, every time you made it, something meaningful would occur? A cold call so powerful that a response is guaranteed?
For clarity, consider each message in light of the question, “Is what I am about to say of benefit to the listener?” Even difficult statements are beneficial if they truly help the receiver, and are delivered with proper tone and context.
Some leaders see themselves as a steward of their position. Others want to claim a top position in business. Still others want to accomplish something specific. None of these purposes, however, outlast the leader himself.
Some people are energized when they have interesting news about someone else. They can’t wait to share “inside information”, especially if it paints someone else in a negative or surprising light.
For a leader, deliverables can make or break overall performance. To confirm your role as a leader in your organization, on a regular basis you will have to bring deliverables on time, on budget, and of high quality, to meet the demands of clients and executives.
In 1 Thessalonians 5:11 we are instructed, “Therefore encourage one another and build each other up.”As a faith-centered leader, consider how social media may allow you to be a spiritual influence within your circle of family, friends and coworkers.
This year Zoom will host 3.3 trillion meeting minutes. Zoom welcomes 300 million meeting participants each day. Even if you are back in the office full-time, you’ll likely engage online in a meeting with others on a regular basis.
Today in the US, 6 billion texts will be sent. But that pales compared to the 269 billion daily emails—that’s 74 trillion a year. And the antiquated phone call? Just 2.4 billion per day among America’s 300 million cell phone users. We are certainly communicating… but are we connecting?
Scripture tells us “Blessed are the peacemakers, for they shall be called the sons of God” (Matthew 5:9). A peacemaker is one who helps reconcile parties who disagree. Spiritually a peacemaker is one who leads others to reconcile with God and with one another.
Sir Richard Branson is a British entrepreneur and business magnate. He is the founder of Virgin Group, which is a cadre of more than 400 companies including an airline, cruise line, retail empire and space tourism concern.
The pandemic artificially forced everyone to isolate as much as possible from non-family members. Many went from a situation that was forced to one which was favored. What about post-pandemic?
There is great wisdom in the profitable use of time. For a leader, this takes a certain amount of discipline, and a purposeful desire to use his days for positive and impactful tasks and relationships.
John F. Kennedy (1917 – 1963) was an American politician who served as the 35th President of the United States until his assassination at the end of his third year in office. He was the youngest person to be elected President and served during the height of the Cold War.
What does it take to be a good manager? While leadership is most often associated with guidance or direction, management is identified as the process of dealing with things or people. Management is the day to day, where the rubber meets the road.
Julius Caesar (100 BC – 44 BC) was a Roman general and stateman who rose to become dictator of Rome. Today Caesar is still considered one of the greatest military commanders to have ever lived.
George Washington (1732 – 1799) was an American military officer, stateman and first President of the United States from 1789 to 1797.
Great leaders have in common a practical approach to making progress on their important items each day. Step down one or more of these eight paths to greater productivity.
We live in a world filled with conflict. Every day, regardless of what is reported in the news, there are wars raging, injustices happening and people fighting. What should a leader do?
These five habits can be truly toxic, robbing you of your best effort, undermining your decisions, clouding your vision and distracting you from reaching your goals.
The news shows that the world itself is flying apart. More killings, bad weather, disasters, distrust, deception, disease, war. A news hour filled with terrorism, racism, mass shootings, depression, suicide and more. The solution is easier than you think. Just turn it off.
Undoubtedly we are more connected than ever before through electronic means. Yet our collective ability to navigate difficult conversations, especially conflict, is terrible. Perhaps our connections have become echo-chambers for groupthink.
Welch was relentless in his desire to make GE leaner, tougher and more competitive. He advocated “survival of the fittest”.
Knowing a person is the first and most important step in leading and influencing them. Isolated individuals make poor leaders, because the objective of leadership is always to grow and develop people.
Skip past the weather, sports talk and thoughts on the day’s salacious news headline. What you ask will communicate that you value the other person, and what they have to say. The information you gather can have a marked impact on your leadership.
There’s an interesting story in Genesis 11 that speaks directly to leadership, pride, and ego. It’s a warning to all of mankind of the dangers of ambition.
Perhaps no other communication skill is more important for a leader than understanding now to listen. Listening is so much more than not talking. You can be perfectly quiet and not be listening.
A 65-year-old leader will never have more experience than he has in his fourth quarter. He will have more knowledge than he has ever had.