Did you get ripped off today? How about shouted down? Stuck in traffic? Something get broken at the house? A health issue came up? How do you respond when you have a bad day?
The single most important element of leadership is forming meaningful relationships. It’s not “who you know”, but rather that you have the capacity to really know others.
We tend to perceive anger as a negative reaction, because the actions often associated with it can destroy, tear down, damage and hurt. But Jesus got angry, and yet was completely right, and did not sin.
We will all face our share of sharks in life and work. How should a leader handle an overwhelming difficulty?
A good listener must be people oriented, genuinely interested in others. He must be empathetic, equally concerned with the well-being of those around him.